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Concierge Awards Winners 2023

Congratulations to the winners of The Society of the Golden Keys Concierge Awards 2023!

Celebrating success, from L to R: Alan McDougall, Tom Wardley, Darren Winter, Toru Machida, Przemek Zaniat, Binoy Nair, Daniel Bethel

More than 200 leading concierge, members of the hotel community and sponsors gathered at the Kimpton Fitzroy London for The Society of the Golden Keys of Great Britain & the Commonwealth Awards 2023. Proceedings were led by Toru Machida, President of the Society of the Golden Keys.

And The Winners Are:
  • Young Concierge of the Year, sponsored by Tootbus London - Tom Wardley, Head Concierge, The Londoner Hotel.

  • The London Award, sponsored by Golden Tours - Daniel Bethel, Senior Concierge, The Cadogan, A Belmond Hotel.

  • Regional Award, sponsored by American Express Travel – Alan McDougall FIH, Head Concierge, Crowne Plaza Glasgow.

  • Service Through Friendship Award, sponsored by Big Bus Tours London – Binoy Nair, Head Concierge, St James’ Court Hotel.

  • Concierge Choice Restaurant of the Year sponsored by The Tourism Media Group – Coya Mayfair.

  • Business Affiliate of the Year, sponsored by The Society of the Golden Keys of Great Britain & the Commonwealth - Air Courier International Ltd.

Concierge, members of the hotel community and guests celebrated at the Kimpton Fitzroy London

The winners of the Concierge Awards, proposed by their general managers, were measured on their active involvement and support of the Society, their contribution to training and development and social responsibility towards charitable initiatives and the environment.

We were delighted to partner with The Society of the Golden Keys to host the awards and would like to thank the event sponsors – Metropolitan Casinos, Kimpton Fitzroy London, Golden Tours, American Express Travel, Big Bus Tours London, Tootbus, Say it with Flowers, Hard Rock Cafe and Air Courier International.


Daniel Bethel receives his award from Mikesh Palan, Managing Director, Golden Tours

Daniel Bethel, this year's winner of London Concierge of the Year, was awarded a one-year membership for the Institute of Hospitality.

This gives him access to a comprehensive array of educational resources, networking events, workshops, and industry insights.

Tom Wardley receives his award from Gavin Brooking, Managing Director, Tootbus London

Winner of the Young Concierge of the Year Award, Tom Wardley, receives a sponsored space, including his registration fee and airfare, to attend the next International Congress in Bali and represent Great Britain in the International Young Concierge of the Year Competition.

Tourism Media Group Content Director, Chris Johnson, said: “At the Tourism Media Group, we are truly honoured to co-host such a prestigious award and indeed, be part of the judging panel. Concierge are the original influencers and the ultimate ambassadors to the United Kingdom. They are on the frontline of the hospitality industry, providing extraordinary and unique guest experiences day in and day out. It is only right that once a year we have the chance to shine a spotlight on their dedication and service. We cannot wait to host the Awards 2024!”.

Smiles all round at the Kimpton Fitzroy London


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