Concierges Elevate Their Expertise

More than 50 Concierges attended a Society of the Golden Keys Education Day at the Park Hyatt London River Thames.

Those in attendance at the Education Day

Organised by Young Concierge of the Year, Silvio Forino, a stellar line-up of speakers lead the Education Day. Topics included hospitality excellent, professional and personal development, guest experience, complaint handling, collaboration and, of course, everything about The Society.

A Society spokesman said: "What a fantastic Educational Day with 53 Concierge in attendance - the future of Les Clefs d’Or - a truly inspiring and engaging experience for everyone involved."

"Days like this reinforce the importance of education, connection, and continuous growth within our profession"

Silvio Forino Head Concierge at Park Hyatt London River Thames

After being crowned Young Concierge of the Year at the WHERE Golden Keys Concierge Awards 2025, Silvio will attend the 70th UICH International Congress in Sydney, Australia, where he will represent the British section of The Society of The Golden Keys to compete in the International Young Concierge of the Year Award next month.

You can read more about Silvio and his journey here.

Thanks went to the line-up of speakers, including Chris Fradin from Forbes Travel Guide, Stephen Bahrman, John Sutherland, Binoy Nair, Simon Thomas, Paul Whittle, Petar Yordanov, Tom Wardleyand Sahil Suri.

Concierge of the Year Award winners Tom Wardley, Petar Yordanov and Sahil Suri share their knowledge

The Society welcomed two other Young Concierge of the Year 2026 nominees who were passing through London - Isabella Habersam from Les Clefs d'Or Austria and Vincent Aumis from "Les Clefs d'Or" France.

The spokesman concluded: "Days like this reinforce the importance of education, connection, and continuous growth within our profession. Congratulations to everyone involved in making this such a successful and memorable event."