jump - the Reliable Black Cab Service for Your Guests
- Mar 3
- 3 min read
London black cab app jump offers hotels fast, licensed, commission-free taxis with transparent fares and dedicated Concierge support.
In a city as fast-moving as London, reliable transport is a crucial part of the guest experience. Whether guests are heading to the airport, a meeting, or dinner across town, the journey they take after leaving your lobby reflects directly on your hotel’s service.
jump Offers the Solution
jump is a London Black Cab app built specifically to support hotels and their guests with a simple, reliable, fully licensed black cab service. Today, more than 170 hotels and restaurants across London use jump to book taxis for their guests. With approximately 14,000 black cabs in London, more than 6,000 licensed drivers are on the platform, completing some 2,500–3,000 journeys every day.
Unlike many black cab platforms, jump does not charge drivers commission. This means drivers actively prioritise jump bookings and consistently deliver a high standard of service. Guests always pay the official metered fare, with no surge pricing or hidden fees, providing complete transparency and peace of mind.
"jump is easy to use and very efficient for offering a service to our clientele" (Stelios Michaelides, St. Ermin's Hotel, Autograph Collection)
Book with Ease
For hotels, jump offers a dedicated kiosk and ordering system designed for Concierge and front-of-house teams, making it quick and effortless to book licensed taxis at any time. There is no cost to the hotel to use the system, and our team provides full setup, training, and ongoing support.
Our system only offers each booking to the five closest available taxis, and because we are linked directly to the taxi meter, we know which drivers are ready and available to take the job. This ensures fast acceptance times and quick arrivals. We also handle lost-property enquiries, so your team doesn’t have to.
Trusted heritage. Growing network. Effortless guest transport.
Backed by more 70 years of experience in the black cab industry, jump understands its drivers and the standards hotels expect. We continue to invest heavily in growing the platform through driver engagement, guest awareness campaigns, events, and on-the-ground teams, so hotels can rely on a strong, responsive network of professional London taxi drivers.
If you’d like to see how jump can enhance your guest transport offering, we’d be delighted to arrange a short demonstration for your team.
"We’re delighted to work with jump as our Concierge taxi provider. Their service is consistently reliable, efficient, and hassle-free; making them our clear first choice" (Alexandra Sohyly, Chief Concierge, Pan Pacific London)
jump for Everyone
Get the jump app in the App Store or Google Play.
There's no nonsense sign up — with creating accounts, passwords with special characters, or registering credit cards.
Just open the app, enter a destination, and pay the meter fare by cash or card in the cab. Simple!
Want to find out more?
jump can have you set up in minutes and ready to go!
Contact: support@jump.london
Website: jump.london
Telephone: 020 7870 8252
"An excellent partner! We rely on jump daily for all taxi requests. There are always drivers around and you are never left waiting too long. All in all a win-win for everyone involved! (Covent Garden Hotel)
