top of page

Where Golden Keys Concierge Awards 2025 Nominees

Updated: Oct 30

Congratulations to the nominees of The Society of the Golden Keys Concierge Awards 2025.

ree

The interviews have taken place and, after much deliberation, the nominees have been selected for the 18th Annual Where Golden Keys Concierge Awards.


Organised by The Tourism Media Group (TMG), publishers of WHERE Magazine and London & Partners’ official guide to London: London PLANNER, and The Society of the Golden Keys Great Britain and The Commonwealth (Les Clefs d’Or), this prestigious event will take place at Nobu Hotel London Portman Square on Tuesday, 23rd September.


Hotel managers, Concierge, business affiliates and guests will toast the finest achievements in the Concierge sector of hospitality in Britain. Headline sponsor is ABBA Voyage, with further support from main sponsors Big Bus Tours, Golden Tours, Tootbus, and American Express Travel. Also supporting the event are Air Courier International and Cubitt House.


THE AWARDS NOMINEES ARE


London Concierge of the Year, sponsored by Golden Tours
  • Jorge Alvarez, Head Concierge, The Milestone Hotel 

  • Donato Bottiglieri, Head Concierge, Broadwick Soho 

  • Robert De Cozar, Senior Concierge, The Ritz 

  • Oscar Fernandez, Head Concierge, COMO Metropolitan London 

  • Burak Ipekci, Head Concierge, The Royal Horseguards Hotel

  • Matthew Jackson, Head Concierge, Mandarin Oriental Hyde Park

  • Kevin Johnston, Head Concierge, The Cumberland Hotel

  • Thomas Madri, Head Concierge, The Pelham London

  • Marco Piras, Assistant Head Concierge, The BoTree

  • Luca Sannino, Assistant Head Concierge, Hotel Café Royal

  • Sahil Suri, Head Concierge, Jumeirah Carlton Tower

  • Petar Yordanov, Head Concierge, InterContinental London Park Lane 


Young Concierge of the Year, sponsored by Tootbus
  • Levente Ciaba, Deputy Head Concierge, The Montague on the Gardens 

  • Léo Elbaz-Gélas, Concierge, Rosewood London 

  • Silvio Forino, Head Concierge, Park Hyatt London River Thames 

  • Renato Vieira, Deputy Head Concierge, 1 Hotel Mayfair 


Regional Concierge of the Year, sponsored bAmerican Express Travel
  • John Leese, Concierge, Radisson Blu Glasgow 

  • Alan McDougall, Head Concierge, Mar Hall Hotel 


The following winners will be revealed on the night:

  • Lifetime Achievement Award, sponsored by ABBA Voyage

  • Service Through Friendship Award, sponsored by Big Bus Tours

  • Business Affiliate of the Year

  • Concierge Choice - Restaurant of the Year


The Selection Process:

Proposed by their General Managers, the nominees had to show they are proud to represent their hotels and the Society of the Golden Keys. During an intense selection process, each candidate was measured on their active involvement and support of the Society, their contribution to training and development, and their social responsibility towards charitable initiatives and the environment.


Society President, Binoy Nair said: "The Concierge Awards are a highlight of our calendar, and this year is no different. This is when we all pause to celebrate the talent in our profession and applaud their hard work over the year.

"A massive thanks go out to all the Hotel GMs and Hotel Managers who have sent the nomination letters; without the support of our hotel management, we will not be as successful in creating magic for our guests."

Binoy added: "Last, but certainly not the least, thank you to all those who were nominated, the interview panels who did two days of pouring over the paperwork and conducting the video interviews and Mr John McLean and Patricia Mahon who were given the unenviable task of choosing the winners."


The event will take place from 7pm; with the actual ceremony taking place at 7.45pm.


2024 award winners, from left to right: Ardian Zabergja (Director of Eagles Chauffeurs); Arthur Smith (Assistant Manager at Novikov Restaurant & Bar); Simone Caretti; Toru Machida; Madeleine Calon; Karim Bernichi; Jack McCarthy; Alan McDougall.
2024 award winners, from left to right: Ardian Zabergja (Director of Eagles Chauffeurs); Arthur Smith (Assistant Manager at Novikov Restaurant & Bar); Simone Caretti; Toru Machida; Madeleine Calon; Karim Bernichi; Jack McCarthy; Alan McDougall.

Please direct any enquiries to Rob Way at rob.way@tourismmediagroup.com







 
 
bottom of page