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The Institute of Hospitality and The Society of the Golden Keys Join Forces

The Institute of Hospitality, a global leader in promoting hospitality education, training, and professional development, joined forces with The Society of the Golden Keys Great Britain and the Commonwealth at this year’s awards.

Left to right: Toru Machida, President of The Society of the Golden Keys; Daniel Bethel, Senior Concierge at The Cadogan, A Belmond Hotel; Robert Richardson FIH MI, Chief Executive of the Institute of Hospitality; and Xavier Lablaude, General Manager at The Cadogan, A Belmond Hotel.

The winner of London Concierge of the Year, Daniel Bethel, was awarded a one-year membership of the Institute of Hospitality, providing him with access to a comprehensive

array of educational resources, networking events, workshops and industry insights.


Toru Machida, President, The Society of the Golden Keys of Great Britain,said: "I am thrilled to announce that the Institute of Hospitality and The Society of the Golden Keys are forming a partnership to bring together these two key organisations in the hospitality industry for the first time. This collaboration aims to enhance professional development, networking, and excellence within the hospitality industry. Our members are dedicated to providing unparalleled service experiences to our guests, and this partnership will be the beginning of a deepening commitment to excellence. I would like to thank Chief Executive of the Institute of Hospitality, Robert Richardson FIH MI, for giving us an exciting journey ahead."



Robert Richardson FIH MI added: “As a former hotel General Manager, I know exactly how important the role of the concierge is. I am delighted that the Institute is supporting The Society of the Golden Keys."








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