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Meet Dean Grout, Head Concierge at Great Scotland Yard Hotel
From Chile to London’s luxury hotel scene, Head Concierge Dean Grout reflects on leadership, resilience and service with kindness. Can you tell us about the career path which led to where you are today? I began my journey in hospitality as a breakfast waiter in Arica, Chile, after moving there from London to stay with my grandfather following school. While I quickly realised that waiting tables wasn’t quite for me, I discovered a genuine passion for the hotel environment and
1 day ago4 min read
Golden Tours Has Activities and Adventures for All Types of Travellers
Discover tours for history buffs, motor enthusiasts, Harry Potter fans, and everything in between with the help of Golden Tours!
May 262 min read
Society of the Golden Keys Business Affiliates Trade Show 2026
More than 60 Business Affilates took part in this year's annual Trade Show held by The Society of the Golden Keys of Great Britain and Commonwealth.
May 252 min read
Picnics, Palace Concerts & Open-Air Theatre
From palace concerts and open-air Shakespeare to food festivals and garden parties, outdoor adventures are taking over the capital this season.
May 224 min read
Exclusive Science Lesson for Concierges & Guests
More than 50 people - including city Concierges and their partners and children, attended a special visit to Wonderlab at the Science Museum.
May 222 min read
Concierge Step Inside The Guinness Open Gate Brewery
A group of 50 Concierges and guests raised a glass at the Guinness Open Gate Brewery
May 211 min read
The 'Last' Word - Charlotte's June Edit
From a summer singalongs to a peak inside a new hotel, discover what's on Charlotte's mind this month.
May 194 min read
